Shipping & Returns

 

Shipping Domestic

We ship anywhere in the United States and their territories. Customer is responsible for shipping fees.

Shipping International

Please allow an extra week for international shipping. Customer is responsible for shipping fees.

Returns

Thank you for shopping at Clockwork Cat Design Studios, LLC.  

Items purchased at conventions are non-refundable and all sales final. We are willing to do exchanges of equal value.

For items purchased online, you have 60 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. If you paid by cash, you will be issued a check. If you paid by credit or debit card, you will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will initially be responsible for paying for your own shipping costs for returning your item, please include receipt of shipping along with your item. If you receive a refund, the cost of return shipping will be included in your refund provided you include the shipping receipt. Contact us if you have any questions on how to return your item to us.

Damaged Items

Should any items created by Clockwork Cat Design Studios, LLC. become damaged due to flaws in the creation of the item, we will repair the item and return it to you at our expense.